🚨 When to Call the Police – Know the Difference Between an Emergency and a Non-Emergency 🚓

🚨 When to Call the Police – Know the Difference Between an Emergency and a Non-Emergency 🚓

Police services are here to help, but it’s important to use emergency lines responsibly so they’re available when someone truly needs urgent help. Here's a quick guide:

✅ Call 999 / 911 (Emergency) if:

Someone is seriously injured or in immediate danger.

A crime is in progress (e.g., assault, robbery, burglary).

You see a fire, hear gunshots, or witness a dangerous situation.

Someone is threatening to harm themselves or others.

There’s a car crash with injuries or danger (e.g., fire, blocked road).

☎️ Use the Non-Emergency Line (e.g. 101 in the UK) if:

A crime has already happened, and there’s no immediate danger.

You want to report antisocial behaviour (noise complaints, public intoxication).

Your property was damaged or stolen, but there's no suspect on the scene.

You need to report something suspicious but not urgent.

You have a general enquiry or need to speak to local officers.

⚠️ Don’t Call Police for:

Noise from neighbours (unless there's a threat or violence).

Parking issues, unless a car is dangerously parked.

Arguments where no crime or threat is involved.

Asking for general advice that could be answered online or by another service.

🔄 Repeat Calling: Please Be Mindful

Calling multiple times for the same issue—especially non-emergencies—can block lines for those in real need. If you've already reported something, follow up through the correct channels or give it time unless the situation changes.

🧠 Remember: If in Doubt, Call – But Think First

If you’re unsure, it’s better to be safe. But if the situation is not urgent, please use the non-emergency number or report online where available. This helps keep emergency services focused where they’re needed most.

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Message Sent By
Chelsea Humphreys
(Staffordshire Police, PCSO, Burntwood)